Website and Customer Privacy Notice

This privacy notice explains what to expect us to do with personal information relating to visitors to our website and our prospective and existing customers, including individual contacts at customer organisations.

Contact details

Post: Data Protection, Stamford House, Primett Road, Stevenage, Hertfordshire, SG1 3EE

Email: privacy@remote-tech.co.uk

What information we collect use and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details
Call recordings
Records of meetings and decisions
Information relating to compliments or complaints

We collect or use names and contact details to operate customer account.

We collect or use names and contact details to provide service updates or marketing communications.

We collect or use names and contact details where necessary to comply with legal requirements.

We collect or use names and contact details when dealing with queries, complaints or claims.

When you contact us or submit information through our website, we collect the information you choose to provide. Our website uses no non-essential cookies. Any strictly necessary cookies are used only to operate and secure the website.

Lawful bases and data protection rights

Under UK data protection law, we must have a lawful basis for collecting and using personal information. The lawful basis we rely on may affect the data protection rights available to you.

Depending on the circumstances, you may have the following rights:

Right of access - to ask us for copies of your personal information and certain information about how we use it.
Right to rectification - to ask us to correct inaccurate information or complete information you think is incomplete.
Right to erasure - to ask us to delete your personal information in certain circumstances.
Right to restriction of processing - to ask us to limit how we use your personal information in certain circumstances.
Right to object - to object to our use of your personal information in certain circumstances, including direct marketing.
Right to data portability - to ask us to transfer information you provided to us to you or another organisation in certain circumstances.
Right to withdraw consent - where we rely on consent, to withdraw it at any time.

If you make a request, we will respond without undue delay and normally within one month. To exercise a data protection right, please contact us using the details at the top of this notice.

Our lawful bases for using your information

We rely on the following lawful bases, as appropriate:

Contract - where we need the information to enter into or perform a contract with you, including providing goods or services, managing customer accounts and administering guarantees.
Legal obligation - where we need the information to comply with the law, including applicable accounting and regulatory requirements.
Legitimate interests - where necessary to operate our business, maintain customer relationships, respond to enquiries, manage complaints or claims, and protect our website and systems, provided those interests are not overridden by your rights and interests.
Consent - where we have asked for and received your permission, including for marketing where consent is required. You may withdraw consent at any time.

Where we get personal information from

Directly from you
From third parties
CCTV footage or other recordings
Publicly available sources

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. In deciding how long to retain information, we consider the duration of our relationship with you, contractual requirements, applicable legal and accounting obligations, and whether the information may be needed to establish, exercise or defend legal claims. Information is securely deleted or anonymised when it is no longer required.

Who we share information with

Where necessary for the purposes described in this notice, we may share personal information with:

Professional or legal advisers
Financial or fraud investigation authorities
Relevant regulatory authorities
External auditors or inspectors
Professional consultants
Organisations with which we are legally required to share personal information

We also use trusted third-party service providers to support our business operations, including email, cloud hosting and IT infrastructure providers. These providers process personal information only as necessary to deliver their services to us and are subject to appropriate contractual and data-protection obligations.

Some service providers or their sub processors may process personal information outside the UK. Where this occurs, appropriate safeguards recognised under UK data protection law are used, such as adequacy regulations or approved contractual safeguards.

How to complain

If you have any concerns about our use of your personal information, please contact us first:

Email: privacy@remote-tech.co.uk

If you remain unhappy with our response, you can complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Version Date: September 2026